AutoSOS App

The AutoSOS App respects your privacy as follows:

1. In order to alert effectively, AutoSOS sends SMS with location data (coordinates: latitude / longitude) of the person in distress only in case of emergency / alarm and only to alarm recipients registered by the user.
2. AutoSOS reads incoming SMS only to respond to specific instructions which increase the effectiveness of the alarming process.
   Examples:
   • Notifying alarm recipients of incoming alarm SMS even if the mobile is in silent mode.
   • Initiating a callback in handsfree mode in case the alarming person is unable to answer incoming calls on his/her own.
3. AutoSOS does not store any personal information except those necessary for the operation of the App (e.g., tel. no. of alarm recipients).
   The data is only locally stored on the mobile and will not be transmitted.
   (Recently Google has forced us to declare that AutoSOS transmits phone numbers, although this is not the case. We are in contact with Google to find out why Google assumes this.)
4. AutoSOS does not send any personal data.
   Exceptions:
   • When alarms are triggered, SMS with location data are sent only to alarm recipients registered by the user.
   • When the user manually sends log messages by email from AutoSOS.
     Following message will then be presented to the user:
     The generated log messages are anonymized.
     You can also verify them by sending the logs to yourself beforehand.
     We use the logs exclusively for troubleshooting and will delete them immediately.
5. AutoSOS does not access the address book.
6. However AutoSOS uses the following Google’s Firebase library modules, if you do not disable its usage during the installation process of AutoSOS:
   • Firebase Crashlytics
     Detects stability issues. It collects the following data:
     • An RFC-4122 UUID which permits us to deduplicate crashes
     • The timestamp of when the crash occurred
     • The app\s bundle identifier and full version number
     • The device’s operating system name and version number
     • A boolean indicating whether the device was jailbroken/rooted
     • The device’s model name, CPU architecture, amount of RAM and disk space
     • The uint64 instruction pointer of every frame of every currently running thread
     • If available in the runtime, the plain-text method or function name containing each instruction pointer.
     • If an exception was thrown, the plain-text class name and message value of the exception
     • If a fatal signal was raised, its name and integer code
     • For each binary image loaded into the application, its name, UUID, byte size, and the uint64 base address at which it was loaded into RAM
     • A boolean indicating whether or not the app was in the background at the time it crashed
     • An integer value indicating the rotation of the screen at the time of crash
     • A boolean indicating whether the device’s proximity sensor was triggered
   • Firebase Performance Monitoring
     Detects performance issues. It collects the following data:
     • General device information, such as model, OS, and orientation
     • RAM and disk size
     • CPU usage
     • Carrier (based on Mobile Country and Network Code)
     • Radio/Network information (for example, WiFi, LTE, 3G)
     • Country (based on IP address)
     • Locale/language
     • App version
     • App foreground or background state
     • App package name
     • Firebase installation IDs
     • Duration times for automated traces
   • Firebase Remote Config
     To inform you about important AutoSOS updates. It collects Firebase installation IDs that are related to the AutoSOS app and not to the user.
   • Google Analytics for Firebase
     We use “Google Analytics Events” to detect unexpected app internal behavior that does not directly cause a crash but could eventually lead to problems. For the type of information collected through the Google Analytics for Firebase see: Google Analytics for Firebase data collection
     No other Firebase modules are utilized. The collection of any other personal data has been disabled.
     
     For more and updated information about Google’s Firebase see: Privacy and Security in Firebase
     
     The quality and stability of AutoSOS are crucial to us.
     We rely on being able to quickly detect any problems on all different devices to fix them rapidly.
     Therefore, we hope that you will allow us to use the Google Libraries listed above.

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